How To Implement Instant Messaging For Business

 

If you have decided to use instant messaging for business, it is important to know how to create a clear company instant messaging policy. Company instant messaging has taken over business communications at a formidable speed, something that has left many companies scrambling to create a robust instant messaging policy. While you absolutely need to have one, it does not need to be as complicated as you may think.

It is possible that you already have a policy in place that covers the appropriate use of emails. The biggest difference between messaging apps and email is that you can monitor emails and retain the data. You simply need to update your policy to make sure that it covers this new technology.

Your company’s policy for messaging apps needs should be able to provide appropriate levels of data protection. However, this does not have to be created from scratch. You can build upon current policies that cover privacy, electronic communication or social media.

Chances are your current policy covers WhatsApp, WeChat and other communication apps by implication already. However, when you explicitly mention them, you make your case clearer. However, it is good to name the apps as examples instead of leaving a loophole for a type of messenger not yet created.

The problem with many instant messaging platforms is that they don’t not retain data. Not maintaining a record of messages or files that are sent or received puts your company in breach of the compliance laws of most countries. When you are writing up your company’s instant messaging policy, there are three options you will have, including a complete ban of any form of unmonitored instant messaging, restricting messaging apps and specifying which can be used, and implementing software solutions that work with instant messaging platforms to allow monitoring and data retention.

For more tips on how to implement instant messaging for business, visit our website at https://www.leap.expert/

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