How To Choose The Right Instant Messaging Platforms

 

instant messaging platforms

Instant messaging for business is something you should consider if you want to streamline communication between your employees and customer, or even just communication between employees. But you will need to choose the right instant messaging platform to use in your business for this to be worthwhile.

When comparing different instant messaging platforms, there are various factors you should consider. One of them is authentication. A primary consideration for instant messaging applications is, quite naturally, ensuring that the user logging on to your corporate instant messaging system is who they claim to be. A lot of mechanisms can be used to ensure a user’s authenticity, even though many Enterprise IM (EIM) systems and gateways choose to rely on an underlying authentication mechanism, like directory services, instead of using their own authentication system.

If you have such a system, Microsoft’s Active Directory or Novell’s Directory Services, for instance, you need to ensure the EIM system you implement can interface with them. This is important because it will negate the need for company employees using your instant messaging solution to maintain more than one username and password to access both the network and instant messaging application.

Another factor you need to consider when comparing different instant messaging platforms is security. In this day and age where instant messaging has become such a popular communications tool, it is reasonable to assume that conversations conducted via IM will, at some point, contain information that is company confidential. For this reason, you will need an instant messaging system that provides security for messages as they are transmitted, even if all such transmissions will be within your network. Most EIM systems and gateways provide some level of security, though there are some that offer more features than others.

For more tips on how to choose the right instant messaging platforms, visit our website at https://www.leap.expert/

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