How To Choose The Right Instant Messaging Platforms

 

instant messaging platforms

Are you thinking for investing in instant messaging for business? If you do, it is imperative that you look for a good instant messaging platform for your needs. Enterprise messenger apps are few and far between. Well-built ERP- or CRM-integrated messaging features are even less common, something that makes many people turn to less-than-ideal consumer-grade solutions such as WhatsApp, Slack or Microsoft Teams.  The following are some of the things you should consider when looking for the right enterprise messaging solution for your needs.

When comparing different instant messaging platforms, you will need to decide whether your operations are best-suited to a messenger mobile app or as an in-built feature that is integrated into your existing enterprise software platform. There are some companies that may even benefit from both a mobile application and ERP/CRM integration.

In order to choose the best option for your business, you should consider where as well as how team members communicate. For instance, a dispersed, mobile workforce can benefit from a mobile app while a company with centralized operations that are virtually all focused around an enterprise software platform can be better off with an integrated messaging solution.

Another factor you need to consider when comparing different instant messaging platform is if the one you are considering has the collaboration tools you need to succeed? Collaboration is key in any kind of business. So, you need to know the most important tools or features for your company beyond basic text messaging. Does the platform you are considering allow you to create groups where users can text, collaborate and share documents, photos and videos? If you do a lot of collaboration via conference call or video in your company, you may be better off with an enterprise messenger tool that includes calls and video conferencing among its features.

For more tips on how to choose the right instant messaging platforms, visit our website at https://www.leap.expert/

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